1.What is Electronic Toll Collection (ETC) / FASTag?
>Electronic Toll Collection is a solution for digital payment of Toll charges using FASTag. FASTag is a device that employs Radio Frequency Identification (RFID) technology for making toll payments directly from the prepaid account linked to it. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas. FASTag has a validity of 5 years and after purchasing it, you only need to recharge/ top up the FASTag as per your requirement. FASTag offers near non-stop movement of vehicles through toll plazas and the convenience of cashless payment of toll fee with nation-wide interoperable Electronic Toll Collection Services.
2. Which are the roads where FASTag can be used?
> FASTag can be used on all toll plazas on National Highways where it has been integrated.
3. Do I need to use any specific lane at the toll plaza for FASTag?
> Yes, you will have to use the lanes demarcated for FASTag.
4. How can I recharge my FASTag account?
>You may recharge you FASTag account by using any of the provided modes us , details of the same is mentioned below:
1. By logging in to our website: https://railporter.com/ using any Debit/Credit Card , Net Banking, UPI etc.
2. Using any Bill Payment application like Google-pay, Phone pay etc. and select the FASTag recharge option and bank as Https://railporter.com/ and enter the vehicle registration number.
3. Using Https://railporter.com/ web portal and upcoming mobile up (coming soon) .
4. Approach any nearest Https://railporter.com/ Branch or Authorized agent for the recharge by paying in Online only ( NO CASH).
5. How do I generate/ reset my username and password?
>Please log in to the customer portal https://railporter.com/ and register yourself to generate your user id and password. Please enter the required information in the prompts and the system will send an SMS with your log in details to your registered mobile number. You may call our customer care for assistance.
6. Can a FASTag bought for my own vehicle be used for another vehicle?
>No, FASTag is issued to each vehicle based on KYC documents submitted. If a FASTag for instance bought for one Car is used for a Truck then such FASTag shall get blacklisted resulting into denial of vehicle passage from FASTag lanes on Toll Plazas. FASTag users are advised to desist from such practice.
7. What are the documents needed to apply for a new FASTag?
>You need to submit the following documents along with the application for FASTag:
1. Registration Certificate (RC) of the vehicle.
2. Passport size photograph of the vehicle owner.
3. KYC documents as per the category of the vehicle owner:
INDIVIDUAL CUSTOMERS One passport size photograph and ID proof & Address proof from the list mentioned below:
| S. No. |
Document |
ID & Address Proof |
ID Proof only |
| 1 |
Driving License |
0 |
|
| 2 |
Passport |
0 |
|
| 3 |
Aadhaar |
0 |
|
| 4 |
Voter ID |
0 |
|
| 5 |
PAN Card |
|
0 |
CORPORATE CUSTOMERS
| Regd. Companies |
Multinational Co. |
Partnership Firms |
Proprietary Firms |
| Certificate of Incorporation |
Certificate of Incorporation / Commencement of business certificate / permission letter from the relevant authority (like RBI, ROC, etc). |
Partnership deed or registration certificate of the firm |
PAN Card of Proprietor |
| List of Directors with addresses |
List of Directors with addresses |
Name and Address of Partners |
Shop Act or other Firm Proof |
| PAN Card of the corporate |
PAN Card of the corporate |
PAN Card of the corporate |
Address Proof of the Proprietor |
| Photo Id of signing authority |
Photo Id of signing authority |
Photo Id of signing authority |
|
| Address Proof of the Organisation |
Address Proof of the Organisation |
Address Proof of the Organisation |
|
| Board Resolution/ Letter signed by Director authorizing a person to transact on behalf of the company |
Board Resolution/ Letter signed by Director authorizing a person to transact on behalf of the company |
|
Our representative will provide you an application form, which you need fill and submit. All required documents for FASTag should be in the name of the owner of the vehicle. If the vehicle owner is not present at the time of application, driver will need to submit his photo ID proof. A valid driving license would be sufficient for Address & ID proof.
8. FASTag has a onetime Fee of Rs.84.74 + Goods & Service (GST) tax. (Subject to change time to time) The refundable security deposit depends on the vehicle type.
Charges applicable on FASTag:
| Particulars |
Amount (Rs.)
|
| Tag joining fee* |
84.74 |
One - time Tag Deposit amount (Refundable):
| Vehicle Class |
Description |
Tag Deposit (Rs.) |
Minimum first recharge Amount (Rs.) |
| 4 |
Car/Jeep/Van |
200.00 |
100.00 |
| 5 |
Light Commercial vehicle 2-axle |
100.00 |
140.00 |
| 6 |
Bus 2-axle |
100.00 |
300.00 |
| 7 |
Bus 3-axle |
100.00 |
300.00 |
| 8
|
Mini-Bus |
100.00 |
300.00 |
| 9
|
Truck 2 - axle |
100.00 |
300.00 |
| 10
|
Truck 3 - axle |
100.00 |
300.00 |
| 11
|
Truck 4 - axle |
100.00 |
300.00 |
| 12
|
Truck 5 - axle |
100.00 |
300.00 |
| 13
|
Truck 6 - axle |
100.00 |
300.00 |
| 14
|
Truck Multi axle ( 7 and above) |
100.00 |
300.00 |
| 15
|
Earth Moving Machinery |
100.00 |
300.00 |
| 16
|
Heavy Construction machinery |
100.00 |
300.00 |
| 17
|
Tata Ace and Similar mini Light Commercial Vehicle |
200.00 |
100.00 |
Please note:
1.*Goods & Service tax (GST) will be levied on all the prescribed fees & charges at the applicable rates.
2.Convenience fee will be applicable for online recharge.
3.Threshold amount is the minimum recharge amount to be done at the time of tag activation.
4.Toll amount will be deducted as per the applicable amount, depending on the vehicle class and the plaza used. Charges mentioned above are subject to change.
5.The above mentioned tag deposit rates would be applicable as per your vehicle class and will be refunded to you at the time of FASTag account closure.
9. NPCI and IHMCL guidelines and FAQ
>Normally the success ration of fund upload is quite handsome and more the the average market ration, despite that in case of failure of payment You can check the status of your refund in go-shop.co in ledger section.
>Yes, you will get refund on the same day.
>No, you can only pay by debit card, credit card, net banking, paytm and other wallets.
>You can do payment through debit card, credit card, net banking, UPI and wallets.